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Privacy Policy

Learn what information PuzzHQ collects, how anonymous features, search, comments and notifications work, and the choices you have over your data.

Privacy Policy

Last updated: September 21, 2026

PuzzHQ helps people find puzzle game walkthroughs and level solutions, search for the right solution, play puzzle games, read puzzle guides, and request help when a walkthrough is missing or outdated.

This Privacy Policy explains what information may be processed when you use PuzzHQ, why it is used, and the choices available to you.

1. Information you provide to PuzzHQ

Most of PuzzHQ can be used without creating an account.

You may choose to provide information when using certain features.

Contact messages

If you use the Contact page, you may provide:

  • your email address;
  • the topic of your message;
  • the contents of your message; and
  • the page you contacted us from, when applicable.

We use this information to review and respond to your message, investigate website problems, and handle suggestions, privacy questions, or business inquiries.

Walkthrough feedback and reports

You may tell us whether a walkthrough solved your level or report problems such as:

  • an outdated walkthrough;
  • a different puzzle layout;
  • a solution that did not work;
  • an unclear step; or
  • another problem you describe.

This information helps us improve PuzzHQ's walkthroughs and identify solutions that may need to be updated.

Comments

Some walkthrough pages may allow comments and replies.

PuzzHQ does not require you to enter a public name each time you comment. Instead, the site can assign an anonymous display name and avatar identity to your browser.

Comments may include the text you submit and, where supported, a YouTube video link. Comments may be reviewed before they become publicly visible.

Do not include information in a public comment that you do not want other people to see.

2. Anonymous visitor identity

PuzzHQ uses an anonymous browser identifier to make certain features work without requiring a user account.

The identifier can be used for features such as:

  • walkthrough requests;
  • subscriptions to walkthrough updates;
  • notifications;
  • comments and likes;
  • walkthrough feedback; and
  • preventing the same anonymous visitor from repeatedly counting as a new vote.

PuzzHQ's server works with a derived identifier rather than using browser fingerprinting to identify visitors.

If you remove relevant browser storage or cookies, PuzzHQ may no longer recognize that browser as the same anonymous visitor.

3. Walkthrough requests and subscriptions

If the walkthrough for a level is missing or appears outdated, you may be able to request a new or updated solution.

PuzzHQ may associate that request with your anonymous visitor identity so that one visitor does not artificially increase the request count by submitting the same request repeatedly.

You may also subscribe to a request so PuzzHQ can notify you when the requested walkthrough becomes available or is updated.

These subscriptions are associated with the request and anonymous visitor identity rather than a traditional PuzzHQ account.

4. Notifications and Web Push

PuzzHQ may provide notifications about walkthroughs you requested or subscribed to and about certain activity such as replies to your comments.

Notifications displayed inside PuzzHQ may remain available independently of browser push notifications.

If you choose to enable Web Push, information required to deliver push messages may be stored, including:

  • the browser push endpoint;
  • cryptographic keys associated with the push subscription; and
  • whether the subscription is currently active or invalid.

Enabling Web Push is optional.

You can disable browser notifications through your browser or device settings. You may also unsubscribe from supported walkthrough updates through PuzzHQ.

Not every type of PuzzHQ notification is delivered through Web Push.

5. Search information

PuzzHQ offers several ways to find the correct walkthrough.

When you search using a level number, level name, or similar level identifier, PuzzHQ processes that information to locate matching levels.

Search by puzzle information

Some games may allow you to describe information shown in a puzzle, such as words, objects, clues, or other level data.

Your search text is sent to PuzzHQ so it can compare your query with available walkthrough information and return possible matches.

Search by screenshot

For supported games, PuzzHQ may allow you to submit or crop a screenshot of your puzzle so the system can find visually similar walkthroughs.

The submitted image is processed by PuzzHQ's search systems to generate a representation of the image and compare it with the walkthrough search index.

A screenshot submitted for search is search input. It is not automatically published as part of a walkthrough, comment, or public profile.

Avoid including unrelated personal or sensitive information in screenshots you submit for puzzle search.

6. Information collected automatically

Like most websites, PuzzHQ and the services used to operate it may receive technical information when you visit the site.

This can include information such as:

  • IP address;
  • browser and device type;
  • operating system;
  • requested pages;
  • referring page;
  • approximate request time;
  • network and server diagnostic information; and
  • cookies or similar browser storage used to operate site features.

This information may be used to operate the website, maintain security, diagnose errors, prevent abuse, understand performance, and improve PuzzHQ.

7. Analytics

PuzzHQ may use analytics services, including Google Analytics, to understand how people use the site.

When analytics is enabled, the analytics provider may process information about your device, browser, pages viewed, interactions, and similar usage information according to its own technologies and policies.

Analytics information is used to understand general site usage and improve PuzzHQ rather than to provide the anonymous walkthrough identity described above.

Browser privacy controls, content blockers, and other tools may affect analytics collection.

8. Videos and embedded content

PuzzHQ walkthroughs and comments may contain video or other content delivered through third-party services.

For example, PuzzHQ may use:

  • Bunny Stream to deliver hosted walkthrough videos; and
  • YouTube for supported external videos.

PuzzHQ uses privacy-enhanced YouTube embeds where supported. However, interacting with third-party embedded content may still cause the third-party provider to receive technical information about your browser or request.

Third-party services process information according to their own privacy practices.

9. Service providers

PuzzHQ relies on infrastructure and service providers to operate different parts of the website.

Depending on the feature you use, these providers may help with services such as:

  • website and application hosting;
  • database infrastructure;
  • media and image storage;
  • video delivery;
  • content delivery;
  • image recognition and search processing;
  • browser push delivery;
  • analytics; and
  • security and operational monitoring.

For example, PuzzHQ's infrastructure may use Cloudflare services for media delivery and storage and Bunny services for video delivery.

We provide service providers with information needed to perform the applicable service.

10. How information is used

Information processed through PuzzHQ may be used to:

  • provide the website and its puzzle tools;
  • find the walkthrough that matches your level;
  • process walkthrough requests;
  • manage subscriptions and notifications;
  • operate comments and likes;
  • review feedback and reports;
  • respond to contact messages;
  • diagnose technical problems;
  • prevent abuse and protect the service;
  • understand how PuzzHQ is being used; and
  • improve walkthroughs, search tools, games, and other site features.

11. Data retention

Different types of information may need to be retained for different periods.

For example, PuzzHQ may retain information while it is needed to:

  • provide an active subscription or notification;
  • maintain a comment or discussion;
  • investigate a report or website problem;
  • respond to a contact request;
  • maintain the integrity and security of the service; or
  • meet applicable legal obligations.

Operational information may also be removed, archived, or anonymized when it is no longer reasonably needed for its original purpose.

12. Your choices and privacy rights

Depending on where you live, privacy laws may give you rights concerning personal information associated with you.

You can also control several PuzzHQ features directly. For example, you can:

  • choose not to enable Web Push;
  • disable browser notifications;
  • unsubscribe from supported walkthrough updates;
  • choose not to submit comments, screenshots, reports, or contact information; and
  • use browser controls to manage cookies or similar storage.

If you want to ask about information you submitted to PuzzHQ or make a privacy-related request, use the Contact page and choose the privacy-related topic where available.

We may need enough information to understand and verify a request before acting on it.

13. Security

PuzzHQ uses technical and organizational measures intended to protect the systems and information used to operate the site.

No internet service can guarantee that information will never be lost, misused, accessed without authorization, or affected by a security incident.

PuzzHQ may link to game developers, app stores, YouTube, or other third-party websites.

A link from PuzzHQ does not mean that PuzzHQ controls the privacy practices of the destination website. Information you provide directly to another service is governed by that service's policies.

15. Changes to this Privacy Policy

PuzzHQ may update this Privacy Policy as the website, its features, or applicable requirements change.

When the policy is materially updated, the date at the top of this page will also be updated.

16. Contact

Questions about this Privacy Policy or the way PuzzHQ handles information can be submitted through the Contact page.

For other site rules, see the Terms of Service.